when I was in and doing business, I had to stand in line, was 5th to talk to him, he scribbled on a piece of paper to order me a tiller handle for the motor he has in stock.
I may got thrown in trash, was under a stack of papers when I left, I mentioned it to my wife, but told him I wouldn't be calling and bothering him.
I hadn't needed it, so haven't had no reason to worry him. But I'm "needing" it now.